1. Introduction​

 

Vanity Global Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect information when you access or use our applications: Vanity Business (for business owners and staff members) and Vanity Global (for customers). By using our services, you agree to the terms outlined here.

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2. Information We Collect

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We collect the following types of information to provide and improve our services:

• Personal Information: Includes your name, email address, phone number, date of birth, business details (if applicable), postcode and potentially payment information.

• Booking and Usage Information: Includes details of services booked, rescheduled, or canceled, as well as interactions with customer service.

• Device Information: Information about the device you use, including IP address, operating system, and browser type.

• Location Data: We may collect location data to enhance service offerings, such as locating nearby services, if you enable location services.

• Content: Any user-generated content, such as reviews, profile photos, and other data provided through your interactions with the apps.

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3. How We Use Information

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We use the collected data for the following purposes:

• Service Provision: To process bookings, manage user accounts, and provide requested services.

• Customer Support: To respond to inquiries and provide technical support.

• Personalisation: To tailor your app experience and suggest relevant services.

• Payment Processing: To facilitate payments for bookings via third-party providers (e.g., Stripe).

• Security and Compliance: To maintain a secure environment and ensure compliance with legal obligations.

• Marketing: With your consent, we may use data to send you updates, promotional materials, or relevant offers. You may opt out of marketing communications at any time.

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4. Introduction Sharing

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We may share your information in limited circumstances as follows:

• With Service Providers: Information may be shared with third-party providers who perform services on our behalf (e.g., Stripe for payments, Firebase for data storage).

• For Legal Compliance: Information may be disclosed to comply with legal obligations, enforce our policies, or protect rights, property, or safety.

• Business Transfers: In the event of a merger, acquisition, or asset sale, data may be transferred as part of the transaction.

• User-Generated Content: Any information or content (such as reviews) you share publicly within the apps may be visible to other users.

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5. Data Security

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We prioritise the security of your information and implement administrative, technical, and physical safeguards to protect against unauthorised access, alteration, disclosure, or destruction of data. While we strive to use acceptable means to protect your data, no electronic storage or transmission method is 100% secure.

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6. Your Data Rights

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As a user, you have certain rights regarding your personal data under applicable laws, including GDPR:

• Access and Rectification: You have the right to access and correct your personal data.

• Data Deletion: You can request the deletion of your data in accordance with legal requirements.

• Objection to Processing: You may object to the processing of your personal data for specific purposes.

• Portability: You can request a copy of your data in a portable format.

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To exercise these rights, please contact our support team at support@vanityglobal.co.uk.

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7. Third-Party Services

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Our apps integrate third-party services, including but not limited to:

• Firebase for secure data storage and analytics.

• Stripe for secure payment processing.

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Please review the privacy policies of these third-party providers for details on their data practices.

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8. Caching and Tracking

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We use caching and similar tracking technologies to enhance app functionality and improve your experience. By using the apps, you consent to the use of caching.

 

9. Children's Privacy

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Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware of such data, we will take steps to delete it.

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10. Changes to this Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our practices or for legal, technical, or regulatory reasons. We will notify you of any significant changes through in-app notifications, email, or other appropriate means. Continued use of our services constitutes acceptance of these changes.

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11. Contact Us​

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If you have any questions or concerns regarding this Privacy Policy, please contact us at:​

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Email: support@vanityglobal.co.uk

Address: Vanity Global Ltd, 71-75 Shelton street, Covent garden, London, WC2H 9JQ.